What they say about George

"I found this seminar one of the most helpful that we have attended to date."

- Judie Pigeau, Manager, CAA Sudbury

"George has a great rapport with us. He understands our business."

- Debbie Gilbert, Manager, CAA Sudbury

Mr. Olds is obviously very knowledgeable on this subject, and provided us with valuable tips and tools to take back to our individual work environments."

- Sue Collings, Executive Assistant, Northern Lights Vocational Services

"Lively. George spoke with believability and passion."

- K. Lau, regional Manager, Public Works and Government Services Canada

"Upbeat manner of presentation; I can be more effective in how I give presentations."

- David Simmmons, V.P. & Director, ScotiaMcLeod

"Great speaker. I liked the practical application of what was taught.

- Jason Quan, Senior Policy Analyst, LCBO

"Relevant to me. Workable. Great tools. Humour lightened it up."

- Ann Temple, Labor Relations Administrator, Workplace Safety and Insurance Bureau.

"I liked you energy. What great delivery!! Very well-organized. Never dull."

- Melinda Astridge, KS Editor/Designer, Workplace Safety and Insurance Board

"Excellent course."
- Mike O'Leary, Supervisor, CAA Hunt Club office, Ottawa

When your conference calls for a breakout session, Go4Results!offers you training customized to suit your needs. All of our workshops are hands-on, user-friendly and interactive.

We also offer in-house training, complete with feedback sessions and follow-up effectiveness evaluation of staff performance. We believe you have the right to know the results of the training you've paid for. Here's the checklist::

1. Did they enjoy it?

2. Did they learn it?

3. Do they use it? and,

4. Does it make a difference to your bottom line?

 A highly rated classroom instructor, George "makes the learning seem like play" (The Miami Herald), and equips students with the "skills to succeed."

"The CAA learns how important it is to CARE
about the Customers' needs."

A Certified Instructional Designer, George Olds is known for delivering improved, observable behaviours in staff and volunteers. More than 1 thousand professionals are now using his "One Minute Power Message" template to craft messages that stand up to questioning from staff or volunteers, friends and family, co-workers and bosses - even from the media!

has been designated a Provider of Quality Education by the C.I. T.C. (Canadian Institute of Travel Counsellors) for three consecutive years.

CITC website ►

George Olds knows what it means to be aware of, to care about and to do one's share to exceed customers' needs. He's the only person ever to win a customer service award from American Airlines BEFORE actually starting to work for the company. IATA and American Express have also rewarded his customer service skills. He knows what a difference it makes to your company when your customer service providers demonstrate the same skills.

Please provide us with information about your event►

• 3 basic principles of effective service

• 5 easy tools to deliver effective service consistently

• The Platinum Rule of Serving the Public

• Getting to "Of course"· What to do when you have to say "No" (full-day session only)CITC/ACCESS approved for 3 credits under the "Sales" category toward certification.

• Learn the five step QUEST for more effective sales

• Review the Customer Service Communications Model· Turning features into benefits CITC/ACCESS approved for 6 credits under the "Sales" category toward your certification.

• Learn to define, develop and deliver effective messages.· Become a public-spirited, plain-talking professional.

• Eliminate the B.S. (Bureaucrat-Speak) from your communication

• All of the techniques learned in Stepping Inside Your Comfort Zone, PLUS

• Testing. Testing: Setting up a room to make a point

• Assess for success: getting to know your audience

• The medium is the message: which one is the right one?

• Handling Qs & As

Includes videotaped practice with feedback and opportunities for improvement.

• Learn to write a one-minute power message about who you are, what you do and why you do it

• Answer tough questions - from your boss, your co-workers, the media, or even in a job interview

                 http://www.neversaynocomment.com/seminar.htm ►

• The importance of vocal variety, pace, pitch and volume

• Improved eye contact = improved impact

• Targeting content to your audience

• Attitude and the use of humor

• Notes: to use or not to use

• Speaking skills and exercises

• Appropriate physical gestures

• Making butterflies fly in formation

• The tone of voice 'I never said you lied' exercise

• All of the techniques learned in Stepping Inside Your Comfort Zone, PLUS

• 'Testing. Testing': Setting up a room to make a point

• Assess for success: getting to know your audience

• The medium is the message: which one is the right one?

• Handling Qs & As

Includes videotaped practice with feedback and opportunities for improvement.